Issue & Remediation · Issue and remediation tracking software

Issue and remediation tracking for gaps, audit findings and incidents

Log what is wrong — gaps, audit findings, incidents — give it to whoever has to put it right, and see it closed with evidence and a second pair of eyes.

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Included in Small business, Mid business, Large business, Dedicated Hosting

What Issue & Remediation does

Registers

  • Anyone can open a register and run it: its own severities with target days, categories, custom attributes and visibility
  • Everyone in the organization takes part — an issue or an action can be assigned to any member, no grant needed
  • Defaults for new registers set once in Issue Settings

Issues

  • A due date from the severity, moved only with a reason that is logged
  • An action plan whose actions have their own assignees and due dates, each on that person’s My Tasks
  • Resolving needs every action done and evidence attached; closing as not an issue or accepted takes a note

Escalation and closure

  • A ladder per register: overdue by so many days, escalate to the administrator, the Module Admins or a named person — worked out live, never stale
  • A validator who is never the person who resolved it, who validates or returns it with a note
  • A dashboard of overdue, escalated, ageing and throughput, and six printable reports with CSV

Issue & Remediation: questions and answers

Who can be assigned an issue?
Anyone in the organization. Issue & Remediation is open to every member, so an issue or an action can go to whoever runs the affected process without anyone granting them access first.
How are overdue issues escalated?
Each register has an escalation ladder: when an issue is overdue by a set number of days it escalates to the register's administrator, the Module Admins or a named person. The level is worked out live from the due date, so it is never stale.
Who closes an issue?
Resolving an issue needs every action done and evidence attached. A validator — never the person who resolved it — then validates the fix or returns it with a note.

Works with

Small business and up

Internal audit management software

Audit Management

Run internal audit programmes: the scopes audited in each, tests with their samples, findings answered by management, issued reports, and every finding handed over to Issue & Remediation for tracking.

  • The year's audits in one plan, approved by an audit lead — anything added afterwards is marked unplanned until the plan is approved again
  • A work programme generated from the controls you track for the standards in scope — with each control's latest recorded verdict and evidence beside the auditor's own conclusion, never written back
  • Findings written as condition, criteria, cause, effect and recommendation, rated on your own scale, with a link to the earlier finding they repeat
More about Audit Management
Small business and up

Regulatory change management software

Regulatory Change

The regulations, standards and frameworks that apply to you — who owns each, whether it is still applicable, and the work to comply with it tracked in its own issue register.

  • Add a regulation from the Compliance Library — its issuer, jurisdiction and editions come with it — or type in one the library does not carry
  • An owner, a status and a rationale for every entry, with the units and jurisdictions it applies to
  • Create an implementation register in Issue & Remediation from the regulation in one click, or link one you already run
More about Regulatory Change

Every module